We are Mimosa Skincare Limited (‘Mimosa Skincare’ ‘we’ ‘us’ or ‘our’), a company registered in Ghana under company number C0061654825. Our registered office is at 142 TRADE FAIR ACCRA GHANA.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated by data protection laws, including the Data Protection Act 2018 (‘Data Protection Legislation’) which applies across the United Kingdom and complements the European Union‘s General Data Protection Regulation. We are responsible as ‘controller’ of that personal information for the purposes of those laws.
www.mimosaskincare.com (‘Site’) is operated by Mimosa skincare Ltd. We collect information that you provide to us by filling in forms on our Site. This includes information provided at the time of registering to use our Site (where applicable), subscribing to our services (where applicable), ordering products through our Site, personalising our Site with your preferences, posting material or requesting further services.
Placing an order
We keep details of the transactions you make through our Site and the fulfilment of orders. This includes payment details, your name, billing and postal addresses, the items you ordered and your email and telephone number.
If you checkout as a guest we will store your order details; name, email address, billing and shipping address, order details and payment method.
We collect details of your visits to our Site including, but not limited to, if applicable which URL you used to get to our Site, searches you make, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We collect these details to better understand how our customers arrive on and use our Site and enable us to improve them.
If you purchase a Gift Card the details of both the sender (you) and the recipient (if applicable) are stored in your order history.
Payment of an order
We use a third-party supplier, to provide our payment gateway and to record our order fulfilment. This includes name, billing and shipping address and order amount which will check if your payment passes fraud security.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Dispatching your order
We use partners to fulfill our order delivery. We pass your name, telephone and postal address plus order value (for insurance purposes) so that they can track and deliver your parcel and communicate with you via telephone or email to provide the delivery time details.
If you are logged into your account whilst on the Site, the Site will track purchase choices made and record them in your ‘My Account’ order history. These choices are then fed into our cloud based predictive intelligence engine which in turn will suggest other related products that may compliment and add value to your existing purchase choices, known as personalised sorting rules or product recommendations.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Although kept on your account, your password is not visible to us.
Security of shared information
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Third party sites
Our Site may, from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these sites.
Google Analytics tracking
Our Site tracks and gathers data using a third-party app by Google called Google Analytics. This stores information anonymously on Google’s servers. It gathers information such as a visitor’s country of origin, the device used, pages visited and basket value. We use these stats to identify any pinch points for our customer journeys and then use it to improve their journey through our Site. These statistics help us to identify the most common devices used to visit our Site, so we can target specific roadmap improvements for those commonly used platforms (mobile, iPad etc.). Google Analytics only reflects the code update being applied to anonymise your IP address therefore the user’s identity cannot be tracked back to their online account details.
What are cookies?
We don’t store personally identifiable information such as credit card details in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the Site. For example, they remember the items you have in your basket and also recommend related products to show you when you’re browsing.
Third Party Cookies
When you visit the Site you may notice some cookies that aren’t related to us. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third–party websites for more information about their cookies and how to manage them.
Instagram: We use Instagram to post marketing activity, we occasionally use the paid advertising service to target users based on demographics. We promote products, offers, news and brand messages – this is all run through the Facebook Advertising platform.
We use third party providers to carry out surveys and promotions on our behalf. If you agree to take part, your data will be processed in accordance with their privacy notices as appropriate for the purposes of carrying out and administering the services, which they offer. The responses and data you provide will be used by us for research and marketing purposes which will enable us to improve and enhance the services and experiences we offer to you. For example, we may publish a quote/review on our Site that you have provided about a product.
We use internal analytics software to run business analysis on customer transactional data, this imports from our Site, tills, payment gateways and databases. The data includes name, addresses and email of those who have placed an order including the related transactional data. This is so we can ensure we offer the best promotions, offers and discounts.
Unsubscribing from marketing communications
If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. We will always ask you (before collecting your information) if you would like to receive information from us for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information.
If you would like to unsubscribe from any email newsletter(s) you can also click on the ‘unsubscribe’ button at the bottom of the email newsletter.
Disclosure of your information
We do not sell our customer lists and we will never pass your details on to third parties for any purpose unless you have consented to us doing so or it is for the following reasons:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
- in the event we outsource any of our business functions under which we collect or store your information (including the hosting and maintenance of our Site, email marketing, catalogues and postal mailings and statistical reports and analysis) in which case we will ensure that any such service provider keeps your information confidential and adheres to at least the same obligations of security with regard to your information as undertaken by us; or
- we have a legitimate business reason to do so; or
- if we are under a duty to disclose or share your personal information in order to comply with any legal or contractual obligation, or
- in order to enforce or apply our Terms and Conditions and other agreements; or
- to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Under the Data Protection Legislation, you have a number of important rights. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information;
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal information concerning you in certain situations;
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- object at any time to processing of personal information concerning you for direct marketing;
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- object in certain other situations to our continued processing of your personal information;
- otherwise restrict our processing of your personal information in certain circumstances;
- you can claim compensation for damages caused by our breach of any data protection laws.
If you would like to exercise any of those rights, please contact us. Let us have enough information to identify you full name, address and if you’re an existing customer.
Transfer of information out of EEA
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services (i.e. management of survey processes etc.). Such countries do not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal data will be subject to appropriate contractual arrangements that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. By submitting your personal information to us, you agree to this transfer, storing or processing.
How we keep your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.